Guaranteed Happiness

If you are not absolutely happy with your purchase, just send it back!  Any product purchased from the maxandjohn.com website may be returned for any reason within 30 days of the original ship date for a full refund (less original shipping charges).  Items must be returned in the original packaging and must be unused and in original condition.

For quick processing, please include your name, phone number, email, and the order number with your return.  Items should be shipped the the following address:

Max & John, LLC
Attn.: Returns
272 Lindbergh Dr. NE
Atlanta, GA 30305

Customers are responsible for return shipping charges and refunds will be issued to the original payment method.

Gift Returns

Max & John products make great gifts!  If you received one of our products as a gift and don’t have a use for it, we will gladly accept returns or exchanges once we have identified the original purchaser.

Please follow the returns procedure above.  If the order number is not available, you may instead provide the name or email address of the person who gave you the gift so we can look up the order.  If we cannot find the order we will issue store credit in the amount of the current selling price of the item.  Customer is responsible for return shipping charges.